Shipping + Delivery
Each piece is carefully hand-fabricated and set in our San Francisco studio. Normally stocked items will be shipped within one to two weeks. For regularly stocked items we request that you allow one to two weeks for production and delivery. In-stock items will ship within 24 hours. For custom, one-of-a-kind, and special orders we ask that you allow a 4 to 6 week lead-time for production. If you would like to request a rush please contact the studio; we are happy to oblige in special circumstances.
The packages that we send are insured and expedited, so you don't have to worry about your purchase getting from here to there.
REPAIRS AND REPLACEMENTS
We stand by the quality of our work and guarantee quality with normal wear for one year. Please contact us should you ever have an issue or require a repair of an item and we would be happy to help as best we can. Because of the unique nature of Tura Sugden settings and fabrication, we request that most repairs and sizings be done in our studio.
If you would like to cancel or alter any order that you have placed with us, please notify us via firstname.lastname@example.org within 5 days or we will unfortunately be unable to grant a refund.